FAQs: Frequently Asked Questions

 

How long will my order take to ship?

Made to order items are estimated to ship within 2-3 weeks. Other items not listed as made to order are generally in stock and will ship within 2-4 business days.

Please note that the carrier shipping speed selected during checkout only refers to the delivery speed of the shipping carrier. The selected carrier shipping speed does not include the time required to make and pack your item. Made-to-order items may require up to 2-3 weeks to ship.

 

Do you ship worldwide?

Yes, we ship worldwide. Please refer to our Shipping Policy for more details.

 

Do you stock plus sizes?

Yes, we stock plus sizes for many of our items. Please visit: Plus Size Collection to see all our plus size items. 

 

Do you accept returns or exchanges?

Yes, we accept returns & exchanges. Please contact our Customer Service at info@houseofeleven.com and we will provide instructions on how and where to properly return the products. Please refer to our Refund Policy in order to determine if your order is eligible for a refund.

 

How do I check the status of my Order?

Check your email and text associated with your order. This will allow you to view the status of your order. You can also make an account to see a record of all your orders. If you have any questions please contact our Customer Service at info@houseofeleven.com

 

Where can I see House of Eleven reviews?

Reviews of House of Eleven can be viewed on Google reviews.