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FAQs: Frequently Asked Questions

Do you ship worldwide?

Yes, we ship worldwide. Please refer to our Shipping Policy for more details.

 

Do you stock plus sizes?

Yes, we stock plus sizes for many of our items. Please visit: Plus Size Collection to see all our plus size items.

 

Do you accept returns or exchanges?

Yes, we accept returns & exchanges. Please contact our Customer Service at info@houseofeleven.com and we will provide instructions on how and where to properly return the products. Please refer to our Refund Policy in order to determine if your order is eligible for a refund.

 

How do I check the status of my Order?

Check your email and text associated with your order. This will allow you to view the status of your order. You can also make an account to see a record of all your orders. If you have any questions please contact our Customer Service at info@houseofeleven.com